At Hackknow, we take pride in delivering premium digital assets, Excel templates, and setup guides. Because our products are digital downloads, they cannot be “returned” in the traditional sense.

Standard Policy:

Due to the nature of digital goods, all sales are generally considered final. We highly encourage you to review the product descriptions and pros/cons before purchasing.

Genuine Exceptions:

We stand by our creators and our “Zero Hallucination” guarantee. You are eligible for a refund if:

• The downloaded file is corrupted or technically defective.
• The asset is blatantly misrepresented in the product description.
• The included AI Setup Guide fails to execute the promised outcome.

Refund Processing:

If you face any of the issues above, please contact our support team within 7 days of purchase. Once your claim is reviewed and deemed genuine by our team, your refund will be initiated.

Please note: Approved refunds will take 7 to 14 working days to process and reflect in your original payment method, depending on your bank and our payment gateway partners.

Refund Policy

At Hack, we are committed to providing high digital templates designed to meet your needs. As our products are delivered electronically, they are considered intangible goods, and therefore, refunds handled with specific conditions in.

General Policy
sales digital templates are final. We strongly recommend reviewing product descriptions, previews, and specifications thoroughly completing purchase to ensure the product aligns with requirements.

Eligible Refund Conditions

We stand behind the quality of our templates and offer refunds under the following circumstances:

• The purchased file is corrupted or cannot be opened due to technical issues.
• The template does not match the description or preview images on our website- is a significant defect or error that prevents proper use of the template.

Refund Process

If you believe your purchase qualifies for a refund based on the above criteria, please contact our support team within 14 days of the purchase date. Your request be reviewed promptly; if approved, a refund will be issued through your original payment method.

Additional Notes

Please be aware refunds may take between 7 to 10 business days to process and appear your account, depending on your bank or payment provider. We encourage all customers reach out with questions or concerns prior to purchasing to satisfaction with their product.