At Hackknow, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit hackknow.com or purchase any of our digital products.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:
- Personal Information: Name, email address, and billing details provided during checkout.
- Usage Data: Pages visited, time spent on pages, browser type, and device information (collected via analytics tools).
- Payment Information: We do not store your card details. Payments are processed securely by third-party payment processors (e.g., Razorpay, PayPal, Stripe).
- Communication Data: Any messages or emails you send to us.
2. How We Use Your Information
We use the information we collect to:
- Process your orders and deliver digital products
- Send order confirmations and download links via email
- Respond to your support requests or queries
- Improve our website and product offerings
- Send occasional product updates or offers (only if you opt in)
- Comply with legal obligations
3. Digital Products & Downloads
All products on Hackknow are digital downloads. Upon purchase, your email address is used to deliver the download link. We retain purchase records for customer support and legal compliance purposes.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies for:
- Keeping you logged into your account
- Remembering your cart contents
- Analytics (understanding how visitors use our site)
You can disable cookies in your browser settings, though some features of our website may not work correctly without them.
5. Third-Party Services
We may use the following third-party services on our website, each with their own privacy policies:
- Payment Processors (Razorpay / Stripe / PayPal) — to handle transactions securely
- Google Analytics — for website usage analytics (anonymized data)
- Email Service Providers — to send transactional emails
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Purchase records are kept for accounting and legal compliance.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your personal data
- Opt-out — unsubscribe from marketing emails at any time
To exercise any of these rights, please contact us at ceo.hackknow@gmail.com.
9. Children’s Privacy
Hackknow is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have accidentally collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: ceo.hackknow@gmail.com
- Website: hackknow.com
